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Service Delivery and Support Policy


Pankaj Singhal Academy ("PSA") is dedicated to providing exceptional online services to its customers. As such, we have formulated the following Service Delivery and Support Policy tailored to our digital business model:


1. Service Delivery:

   - PSA offers online courses, masterclasses, webinars, and other digital services accessible through our website and Microsoft Teams platform.

   - Upon successful payment confirmation, customers will receive immediate access to the purchased services via email, along with instructions for joining scheduled sessions on Microsoft Teams.


2. Service Availability:

   - PSA endeavors to maintain continuous availability of all online services; however, occasional maintenance or technical issues may temporarily disrupt access.

   - In the event of scheduled maintenance or unforeseen downtime, PSA will notify customers in advance via email and provide alternative arrangements for accessing services.


3. Delivery Timeframes:

   - Services purchased from PSA are accessible immediately upon payment completion, allowing customers to join scheduled sessions or access course materials without delay.

   - Access to purchased services remains available to customers for the specified duration as outlined in the service description.


4. Support Channels:

   - Customers requiring assistance or support can contact PSA using the provided mobile number or email address.

   - Our team is available to address customer inquiries, technical issues, and other service-related concerns promptly during business hours.


5. Technical Requirements:

   - Customers are responsible for ensuring their devices meet the minimum technical requirements for accessing PSA's online services via Microsoft Teams.

   - PSA provides recommendations for compatible devices, browsers, and internet connection speeds to optimize the meeting experience.


6. Intellectual Property Rights:

   - All course materials, videos, documents, and other content provided by PSA are protected by copyright and intellectual property laws.

   - Customers agree not to reproduce, distribute, or share course materials without prior authorization from PSA.


7. Privacy and Data Security:

   - PSA is committed to safeguarding the privacy and security of customer data in accordance with applicable laws and regulations.

   - Customer information collected during the registration and payment process is handled securely and used solely for service delivery purposes.


8. Modifications to Policy:

   - PSA reserves the right to update, modify, or revise this Service Delivery and Support Policy at its discretion.

   - Any changes to the policy will be communicated to customers via email or through updates posted on the PSA website.


PSA values its customers and strives to deliver exceptional online learning experiences. This Service Delivery and Support Policy is designed to ensure transparency, clarity, and customer satisfaction in all interactions with our digital services.

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